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Frequent questions about fruit flowers Frutiko

FAQ

How can I place an order for fruit bouquets and choco-fruit boxes?

Fruit bouquets and fruit choco-boxes can be ordered online at the website www.Frutiko.cz/en or you can call us on 728 855 611 / 261 106 620 every day from 9:00 to 18:00 to place an order. .

How much in advance shall I order the flowers ?

Fruit bouquets and chocolates can be ordered in advance or on the day of delivery. Fruit bouquet will be delivered in 3 hours from your order in Prague and Brno! rders with delivery in Prague and Brno can also be ordered on the day of delivery required. Orders for Prague on the same day we receive before until 16:00 weekends and holidays can be ordered to until 12:00 on the same day. Brno can be ordered on the same day until 14:00. Orders for delivery to other cities in the Czech Republic must be completed at least one day in advance before 12:00 . For orders as corporate gifts in larger quantities and orders during the holidays such as Christmas, Valentine, Mother's Day, Easter decoration and more , we recommend ordering in an advance.

What are your delivery rules for flowers and choco-boxes?

Flowers delivery to Prague from monday to friday as an economic deliery between 9:00-13:00or 13:00-17:00 for the price of 89 CZK. If you want to deliver flowers at a specific time, select this option during the order surcharge 169 CZK. Delivery bouquet is possible in just a few hours after ordering! Flowers and choco-fruit boxes can also pick up personally to the partner Frutiko branch in the center of Prague - Balbínova 23, Praha 2 with a handling fee of 25 CZK or from Frutiko creation factory between 19 Praha 4 for free. We also offer service throughout the Central Region for 250 CZK

Brno Economic shipments around Brno take place between 12:00 to 4:00 p.m. at the special price of 49 CZK. Delivery of flowers in Brno at the selected time is charged 169 CZK. Personal pick flowers in the city center at a branch Frutiko, Cejl 105 during opening hours Mon-Fri 9:00 to 4:00 p.m. is free.

Other cities in Czech Republic Cake bouquets and fruit chocolates Frutiko deliver to any address throughout the country for a fixed price of CZK 99. The order must be completed at least one day in advance until 12:00, and delivery takes place on weekdays between 8:00 to 5:00 p.m.. Fruit bouquets dispatched after the Czech Republic due to the freshness and tenderness of the product only Courier Czech Railways to 89 cities in the Czech Republic every day including weekends and holidays for a fee of 250 CZK. The order must be completed at least one day in advance and then personally pick the selected station at the counter Courier ČD .

Make sure you are in the process of the order correctly entered your name, address and contact information of recipient bouquet . Delivery times are approximate and can not be guaranteed.

There is no money back guarantee in the event that the gift recipient is not available to accept the delivery. Our drivers have been trained to make every attempt to deliver the gift according to your instructions, as such we are not responsible for:

• Flowers delivered to incorrect addresses supplied by the sender.

• Unsuccessful deliveries arising from the recipient not being available at time of delivery at the address supplied by the sender

• Reduced product freshness or quality due to an incorrect delivery address supplied by the sender, or to an alternative delivery address requested by the sender.

How do fruit bouquets and choco-fruit boxes look like as a gift?

Fruit bouquets and choco-fruit boxes are packaged in a gift box with ribbon . For each product adding a greeting card with your wishes text to recipient . During your online order enter your wishes text and we print it in a greeting card .

How to buy flowers and choco-fruit ?

You can pay online by credit card, bank transfer , PayPal payment system,instant bank transfer PayU or cash on delivery. Online payment by credit card is safe , in a transaction you will be taken directly to the bank's website , no one can see information about your credit card. Payments via PayPal are immediate and PayU . In the case of payment by bank transfer order two days in advance to your payment arrives before delivery. You can pay when you are collecting your flower Frutiko office or to courier during delivery bouquets. Corporate customers can use the order " invoice " in the system by filling data about the company and choosing to pay by bank transfer.

How can I use food vouchers and gift vouchers ?

We accept vouchers , food coupons Sodexo and Chéque Déjeuner, gift coupons CADHOC. You can use them when paying cash on pick up your bouquets from Frutiko. it is possible to use up to 5 vouchers / meal vouchers worth a total of up to max. 500 Kč. When ordering online , select cash payment and as a delivery method choose pick up

Can I get a discount on your products?

Each month we offer on our website Frutiko.cz in the "Promotions" section discounted flowers and choco-boxes of month. Discounts also publish on our site on Facebook and Twitter, so for updated information visit these pages regularly

Students can take advantage of discount on your ISIC card zby entering the card number as a discount code during your order. Select "Use the voucher", in the "Cardholder" enter your name as "Petr Novák," and in the "Card Number" enter the number ISIC card in the shape of "S420XXXXXXXXXX".

Cardholders of Sphere Card, VIP Card andBenePlus will get 10% discount on all Frutiko products. N Our loyal customers can register and collect strawberries bonus worth up to 150 CZK per order. Any discount vouchers you apply after inserting products into your cart by entering in the ”Enter the voucher.” section.

Are there any benefits to registered customers?

Yes. Our registered customers can collect bonus strawberries, which can be applied as a discount on your next purchase. From all your orders as a registered customer you will get 50-100 bonus strawberry. Strawberries have a value of 1CZK and valid three months.. Registered customers also have the opportunity to participate recommend and earn program and get extra bonus points fot themselves and discount to their friends.

How can I track the status of my order?

Sign up and you can see your order status in the user section .All customers will receive the order completion email confirming receipt of your order. Check that the information provided in the confirmation email are correct. We will confirm your order via email. If you did not get any confirmation email probably you were not able to place your order! In that case please contact us by telephone on 601 570 492 or by email to info@frutiko.cz

How can I cancel or change my order?

If you ordered in advance you can cancel or change your order latest 24 hours before the delivery. Otherwise no cancellation or changes are accepted.

How long will the fruit bouquets and choco-fruit boxes last? ?

Our fruit flowers are made of fresh fruits and fruits in chocolate. We recommend that you enjoy your fruit bouquet immediately after delivery. If that’s not possible, you should keep the original wrapping, and refrigerate immediately upon receipt. Once flower has been removed from the original wrapping, you should remove the fruit from the skewers, store it in an airtight container, and refrigerate immediately. Our chocolate dipped fruit should be consumed immediately. If that’s not possible,you should keep the original packaging, refrigerate immediately upon receipt, and enjoy within 24 hours of receipt.

What does your product contain? ?

Fruit bouquets and chocolates are made from fresh fruit and fruit dipped in chocolate. Therefore, we recommend bouquets and chocolates consumed immediately after delivery. Bouquet containing a variety of fruits , white , and dark chocolate , ceramic pot, skewers and base is which stabilized from fruit pieces with salad. All fruit is edible and ready for immediate consumption. Salad is contact with the base so it is not edible. Flowers are wrapped in foil and tied with a ribbon. We are adding your personal message on foil. Our flowers include skewers. Please pay the usual attention for avoiding potential health risks. We recommend keeping away from small children.

Fruit chocolates contain fruit dipped in chocolate box , decorative ribbons and greeting cards . Some of our arrangements and boxes of dipped fruit contain crushed almonds and nuts, so there are nut products in our preparation areas. We cannot guarantee that a gift will not have come in contact with nuts or nut oil. All edible bouquets may contain or come in contact with items that contain milk products. Our chocolate is manufactured in facilities that may also manufacture gluten-based products so if you have gluten or nut allergy please take the necessary precautions. We recommend that you take the necessary precautions based on any related allergies.

Will I receive the same bouquet as on website?

We try our best to prepare our products to match the photos you see on our website. However, it may happen that the bouquet will vary , and will include other fruits due to seasonal closures and the containers shown in the photos are subject to availability and may be substituted at any time without notice.

Do you customize arrangements?

We have a wide variety of fresh fruit arrangements and dipped fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations. If you desire a special fruit bouquets according to your own desires, please contact us and we will try to fulfill your desires and create a bouquet according to your wish. During the order you also have the option to choose extra chocolate, pineapple heart or many different kind of extras. If you are interested in creating a special bouquet according to company, family celebration or any other important event, please contact us and we will create a bouquet according to your wishes .

Which fruit do you use for fruit flowers and chocofruit boxes ?

You can choose from a wide variety of fruit flowers and chocofruit boxes, which consist of different kinds of fruit. Our Frutiko fruit flowers are mostly made of strawberries, pineapple, grapes, cantaloupe, honeydew melon, orange, kiwi, apple and banana. Choco-fruit boxes are mostly made of bananas, strawberries and apples dipped in white and dark chocolate, decorated with nuts, coconut and cinnamon.

Do you use any sweeteners or preserving agents?

No; We don't use any sweeteners or preserving agents. Our fruit flowers are all natural and fresh.



 
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