Frequently asked questions about Frutiko

How can I place and order?

All products can be ordered online at the website or you can contact us via phone on 728 855 611, whatsap or email every day from 9:00 to 18:00 to place an order.

How much in advance shall I order?

Orders for Prague delivery or personal pickup can be placed same day before 14:00. For delivery to other Czech cities and personal pickup in Brno you need to place an order one day in advance before 15:00. Cakes should be ordered at least three days in advance. For orders as corporate gifts in larger amounts and orders during the holidays such as Christmas, Valentine, Mother's Day, Easter and more, we recommend ordering more days in an advance.

What are your delivery rules?


  • Economic delivery in Prague between 9:00 - 13:00 morning or 13:00 - 17:00 afternoon costs 179 Czk.
  • If you want to deliver flowers at a specific time, select Exact time delivery for 219 Czk. Bouquet delivery is possible in just a few hours after ordering!
  • We also deliver throughout the Central Bohemia Region for 249 Czk.


  • Economic shipment takes place between 9:00 to 16:00 at a price of 179 Czk.
  • Exact time delivery of flowers in Brno costs 219 Czk.
  • Personal pick up in the city center at Lahudky Brno Solnicni 10, Brno from is available form 9:00 till 18:00 weekdays and 9:00 - 11:00 Saturday for 79 Czk.

Other Czech cities

  • Delivery to other cities in Czech Republic is done from Thuesday till Friday 8:00 - 17:00 for 219 Czk. The order must be completed at least one day in advance until 12:00.

Make sure you correctly entered name, address and contact information of the recipient. Delivery times are approximate and can not be guaranteed.

There is no money back guarantee in the event that the gift recipient is not available to accept the delivery. Our drivers have been trained to make every attempt to deliver the gift according to your instructions, as such we are not responsible for:

• Flowers delivered to incorrect addresses supplied by the sender.

• Unsuccessful deliveries arising from the recipient not being available at time of delivery at the address supplied by the sender

• Reduced product freshness or quality due to an incorrect delivery address supplied by the sender, or to an alternative delivery address requested by the sender.

How are orders packaged?

Fruit bouquets and choco-fruit boxes are packaged in a gift box with ribbon. We add a greeting card with your wishes text to recipient to every order. During your online order enter your wishes text and we print it in a greeting card.

What are the payment methods?

You can pay online by credit card, bank transfer, PayPal or cash on delivery. Online payment by credit card is safe , in a transaction you will be taken directly to the bank's website, no one can see information about your credit card. Payments via PayPal are instant. When paying by bank transfer order two days in advance so that your payment arrives before delivery. You can pay cash when personally picking up your order at creation place in Čestlice or to our drivers in Prague and surroundings. Our partners for delivery in cities out of Prague and pickup partners in Prague 4 and Brno don't except cash payments. Corporate customers will get invoice payment when choosing bank transfer.

How can I use food vouchers and gift vouchers?

We accept food vouchers and food coupons Sodexo and Chéque Déjeuner, gift coupons CADHOC. You can use them when paying cash. It is possible to use up to 5 meal vouchers worth a total of up to 500 Czk. When ordering online, select cash payment to use food tickets.

Can I get a discount on your products?

Each month we offer discount of the month in the "Promotions" section. Discounts are also published on our sites on Facebook and Instagram and we send them in our newsletters.

Students can take advantage of 11% discount on ISIC card by entering the card number as a discount code during the order. Select "Use the voucher", in the "Cardholder" enter your name as "Petr Novák" and in the "Card Number" enter the number ISIC card in the shape of "S420XXXXXXXXXX".

Cardholders of Sphere Card will get 10% discount on all Frutiko products. Registered customers get bonus points for every order - 5 Czk for every 100 Czk spent on our website. Any discount vouchers you apply after inserting products into your cart by entering in the ”Enter the voucher.” section.

Are there any benefits to registered customers?

Yes. Our registered customers can collect bonus points for every order, which can be applied as a discount on your next purchase. Registered customers can also recommend Frutiko to others and get discount for friends and themselves.

How can I track the status of my order?

Registered customers can see the order status in the user section. All customers receive email confirmation about receiving the order and also confirmation about delivery. We also send SMS about order delivery to the sender and SMS with estimated delivery time to the receiver.

How can I cancel or change my order?

If you ordered in advance you can cancel or change your order latest 24 hours before the delivery. You can change or cancel your order via email or phone 728 855 611.

How long will the fruit last?

Our fruit flowers are made of fresh fruits and fruits in chocolate. We recommend that you enjoy your fruit bouquet immediately after delivery. If that’s not possible, you should keep the original wrapping, and refrigerate immediately upon receipt. Once flower has been removed from the original wrapping, you should remove the fruit from the skewers, store it in an airtight container, and refrigerate immediately. Consume in 24 hours of receipt.

What does the products contain?

Fruit bouquets and chocolates are made from fresh fruit and fruit dipped in chocolate. Therefore, we recommend bouquets and chocolates consumed immediately after delivery. Bouquet containing a variety of fruits, white and dark chocolate, a pot, skewers and a base. All fruit is edible and ready for immediate consumption. Flowers are wrapped in foil and tied with a ribbon. We are adding a gift card with your personal message to the product. Our flowers include skewers. Please pay the usual attention for avoiding potential health risks. We recommend keeping the skewers away from small children.

Some of our arrangements and boxes of dipped fruit contain crushed almonds and nuts, so there are nut products in our preparation areas. We cannot guarantee that a gift will not come in contact with nuts. All edible bouquets may contain or come in contact with items that contain milk products. Our chocolate is manufactured in facilities that may also manufacture gluten-based products so if you have gluten or nut allergy please take the necessary precautions. We recommend that you take the necessary precautions based on any related allergies.

Do you customize arrangements?

We have a wide variety of fresh fruit arrangements and dipped fruit to choose from, with a multitude of options for different fruit, chocolate, and topping combinations. If you desire a special fruit bouquets according to your own desires, please contact us and we will try to fulfill your desires and create a bouquet according to your wish. During the order you also have the option to choose extra chocolate, pineapple heart or many different kind of extras. If you are interested in creating a special bouquet according to company, family celebration or any other important event, please contact us and we will create a bouquet according to your wishes .

Which fruit do you use for fruit flowers and chocofruit boxes ?

You can choose from a wide variety of fruit flowers and chocofruit boxes, which consist of different kinds of fruit. Our Frutiko fruit flowers are mostly made of strawberries, pineapple, grapes, cantaloupe, honeydew melon, orange, kiwi, apple and banana. Choco-fruit boxes are mostly made of bananas, strawberries and apples dipped in white and dark chocolate, decorated with nuts, coconut and cinnamon.

Do you use any sweeteners or preserving agents?

No; We don't use any sweeteners or preserving agents. Our fruit flowers are all natural and fresh.

Wow effect

moment of surprise and excitement receiving the gift


healthy yet versatile gift for everyone

TOP quality

ingredients, fruit and chocolate, handmade

100% Freshness

bouquets made just before delivery, shipped chilled

Excellent service

customer satisfaction guarantee